Terms & Conditions

Effective Date: 03/12/2024

Welcome to HOIANMADE! These Terms and Conditions outline the principles governing your use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

1. Privacy and Confidentiality
We value your privacy and maintain strict confidentiality standards. Information collected is solely for the purpose of facilitating transactions with HOIANMADE. We will only use your name and relevant details as outlined in our Privacy Policy. Anonymization is employed when you visit our website unless you choose to register.

We may share your information as required by law or for specific purposes such as delivery. For any inquiries, please contact us at: support@hoianmade.com.

2. Collection of Personal Information
HOIANMADE does not sell, share, or trade customer information with third parties. Information collected is used exclusively for order delivery and internal purposes. When registering for a HOIANMADE account, we collect the following:
  • Name*
  • Delivery address*
  • Email address*
  • Mobile phone number*
  • Date of birth (optional)
This information is utilized for shipping, delivery, after-sales support, product information, and transaction processing. Additionally, we may use your information for customer account management, financial transactions, website improvement, and targeted communication, provided you agree to be contacted for these purposes.

Ensure accurate shipping and email details for successful delivery. Your name and address may be shared with our courier service or supplier for order fulfillment.

By registering, you consent to receive promotional/marketing information. You can unsubscribe at any time.

Your order details are securely stored. You can manage your account information and preferences by logging in.

3. Marketing Email, SMS, and Communication Reference
We may send product updates, offers, and benefits based on your preferences. You may receive automatic Email and SMS notifications related to abandoned carts or expired cards, if you opt-in.

By providing your phone number and checking the relevant box during checkout, you agree to receive marketing text messages. You can unsubscribe at any time by replying STOP.

4. User Feedback, Comments, and Blog Contributions
Product reviews and blog comments are managed by a third-party service, Judge.me, ensuring the integrity of content. HOIANMADE reserves the right to approve or disapprove content based on legality, appropriateness, and adherence to terms.

Contribute to our blog by sharing your watch face or related articles. We reserve the right to edit or remove content violating third-party rights, including copyright and privacy.

5. Update Personal Information
You can update your personal information anytime by logging into your account: https://hoianmade.com/my-account.

6. Information Security
HOIANMADE ensures the safety of collected information through secure practices. Personal information is not publicly displayed, and our database is protected against identity theft. Information can be removed upon customer request.

We do not share information with third parties, except those directly involved in order delivery. Disclosure may occur under special circumstances, complying with the Privacy Act and National Privacy Principles.

7. Computer Data Collection
When making a purchase, our servers automatically collect information sent by your browser, including IP address, browser type, and visited websites. This information aids in service improvement and security.

8. Modifications to the Service and Prices
Product prices are subject to change without notice. We reserve the right to modify or discontinue the service without liability. Updates are indicated at the bottom of each page.

9. Changes to Privacy Policy
HOIANMADE reserves the right to amend the Privacy Policy at any time. Please monitor changes on our website.

For any questions, contact us at support@hoianmade.com.