Cancellation Policy
Effective Date: 03/12/2024At HOIANMADE, we understand that circumstances may require modifications or cancellations to your order. Please review our policy below for information on order adjustments and cancellations.
Modification / Cancellation
Acceptance of Modification / Cancellation Request
HOIANMADE accepts requests for order amendments after 24 hours of receiving the order. Orders are also allowed to be canceled with a satisfactory reason within 24 hours from the time of closing the order. To initiate a modification or cancellation, please contact us as soon as possible through WhatsApp: +84 905485243 or Email: support@hoianmade.com
Order Adjustment Conditions
You can customize errors made during the ordering process or replace specific parameters within 36 hours from the time of placing the order.
Conditions for Order Cancellation
If you need to cancel your order, please inform HOIANMADE of the appropriate reason (force majeure, special circumstances, etc.) within 24 hours from the time of placing the order.
Contacting HOIANMADE for Modification / Cancellation
To edit or cancel an order, please reach out to HOIANMADE directly using the following contact information:
Email: support@hoianmade.com
HOIANMADE will respond as quickly as possible on the same day to address your modification or cancellation request. We strive to provide prompt and efficient assistance to ensure customer satisfaction.